{"id":17158,"date":"2025-06-19T10:27:02","date_gmt":"2025-06-19T08:27:02","guid":{"rendered":"https:\/\/www.icube-sa.ch\/project\/case-study-migros-valais\/"},"modified":"2026-01-14T12:05:53","modified_gmt":"2026-01-14T11:05:53","slug":"case-study-migros-valais","status":"publish","type":"project","link":"https:\/\/www.icube-sa.ch\/en\/project\/case-study-migros-valais\/","title":{"rendered":"Case Study – Migros Valais"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#d22e1f” use_background_color_gradient=”on” background_color_gradient_direction=”147deg” background_color_gradient_stops=”#cc0b10 0%|#d94f1c 33%|#ef7913 67%|#f6a106 100%” background_image=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2023\/09\/cube-patern_grey-1.png” background_size=”initial” background_repeat=”repeat” z_index=”0″ max_width=”1880px” module_alignment=”center” custom_margin=”15px||||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|tablet” da_disable_devices=”off|off|off” border_radii=”on|50px|50px|50px|50px” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”||4px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_font=”|300|||||||” header_text_color=”#FFFFFF” header_font_size=”59px” header_line_height=”110%” custom_margin=”||12px|||” custom_padding=”||0px|||” header_font_size_tablet=”42px” header_font_size_phone=”30px” header_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Case Study – MIGROS VALAIS<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/05\/migros_valais_logo.png” title_text=”migros_valais_logo” _builder_version=”4.23.1″ _module_preset=”default” max_width=”300px” custom_margin=”||1px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”64px” header_line_height=”110%” header_2_font=”|300|||||||” header_2_text_color=”#FFFFFF” width=”650px” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”38px||19px|||” header_font_size_tablet=”42px” header_font_size_phone=”30px” header_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Implementation of FABRICUBE CMMS \u2013 When digitalization aligns with the vision of maintenance teams.<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”||||||||” text_text_color=”#FFFFFF” text_line_height=”1.3em” header_font=”|700|||||||” header_text_color=”#FFFFFF” header_font_size=”64px” header_line_height=”110%” width=”650px” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” text_font_size_tablet=”24px” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Migros Valais is a cooperative operating throughout the canton, organized into three regions and comprising 29 stores. Each region has its own technical managers, ensuring local management.
Committed to a process of modernization, the brand wanted to strengthen the coordination of its maintenance activities by prioritizing clarity, responsiveness, and traceability.<\/span><\/p>\n

Thanks to FABRICUBE CMMS, Migros Valais was able to translate its vision into a flexible and concrete solution, while achieving its operational objectives.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”#items” button_text=”Find out more” module_class=”orange” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_color=”#EF7913″ button_bg_color=”#ffffff” background_layout=”dark” custom_margin=”||7px|||” global_colors_info=”{}”][\/et_pb_button][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”16px” background_layout=”dark” custom_margin=”||||false|false” global_colors_info=”{}”]or contact us<\/a> directly[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Section” module_id=”offre” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||50px||false|false” custom_padding=”||3px|||” da_popup_slug=”offre” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”100%” max_width=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/05\/migros_valais_header.png” title_text=”migros_valais_header” align_tablet=”center” align_phone=”center” align_last_edited=”on|tablet” _builder_version=”4.23.1″ _module_preset=”default” positioning=”absolute” position_origin_a=”top_right” vertical_offset=”-289px” horizontal_offset=”10%” vertical_offset_tablet=”-186px” vertical_offset_phone=”-186px” vertical_offset_last_edited=”on|phone” horizontal_offset_tablet=”0px” horizontal_offset_phone=”0px” horizontal_offset_last_edited=”on|tablet” position_origin_a_tablet=”top_center” position_origin_a_phone=”top_center” position_origin_a_last_edited=”on|tablet” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|tablet” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|tablet” width=”35%” width_tablet=”90%” width_phone=”88%” width_last_edited=”on|tablet” max_width=”432px” positioning_tablet=”none” positioning_phone=”none” positioning_last_edited=”on|tablet” border_radii=”on|50px|50px|50px|50px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” module_id=”items” _builder_version=”4.16″ _module_preset=”default” z_index=”50″ da_popup_slug=”items” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” max_width=”615px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||45px|||” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Context<\/h2>\n

A well-established organization with a new ambition.<\/p>\n

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The maintenance teams at Migros Valais relied on basic, unsynchronized tools: phone calls, emails, and shared task lists.<\/p>\n

To better coordinate interventions between regions and streamline their monitoring, the cooperative wanted to evolve its practices with a tool aligned with the reality on the ground.<\/span><\/p>\n

This ambition led Migros Valais to seek a tool capable of structuring its organization without disrupting its habits.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” custom_margin=”|0px||0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”|0px||0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/05\/migros_valais_contexte.png” title_text=”migros_valais_contexte” align=”center” force_fullwidth=”on” _builder_version=”4.23.1″ _module_preset=”default” max_height=”587px” custom_css_free_form=”||selector img{||\tobject-fit: cover;||\tobject-position: center center;||}” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ background_enable_color=”off” custom_padding=”|0px||0px|false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” max_width=”800px” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

An employee at the Migros store in Les Avouillons triggers a technical intervention by simply scanning the equipment concerned.<\/span><\/p>\n

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Challenges<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”600px” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2023\/10\/reduction.svg” title_text=”reduction” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;|| margin:0!important;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Dispersed coordination of requests<\/strong>: requests arrived through different channels, without centralization, which limited the fluidity of their processing.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”600px” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2023\/10\/controle.svg” title_text=”controle” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;|| margin:0!important;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Lack of consolidated visibility<\/strong>: there was no shared view of the status of ongoing or planned interventions.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”600px” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2024\/12\/clock.svg” title_text=”clock” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;|| margin:0!important;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Untracked information transmission<\/strong>: communication between stakeholders took place without centralized support, limiting shared monitoring.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”600px” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2024\/12\/exclamation.svg” title_text=”exclamation” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;|| margin:0!important;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Little feedback on actions taken<\/strong>: the managers who made the requests did not always have confirmation or accessible historical data.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”600px” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/06\/cash.svg” title_text=”cash” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;|| margin:0!important;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Compartmentalized financial management<\/strong>: information related to working hours, spare parts, or cost breakdowns remained difficult to use because it was scattered and poorly connected to the ERP system.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Solution” module_class=”ds-timeline” _builder_version=”4.21.0″ background_enable_color=”off” custom_padding=”|0px||0px|false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” max_width=”788px” custom_margin=”||25px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Solution<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”2.4em” text_orientation=”center” custom_margin=”||||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

<\/h2>\n

With FABRICUBE GMAO<\/a>, Migros Valais has been able to structure its maintenance management around a centralized and scalable system. The tool was modeled on the maintenance team’s vision, translating its ideas into concrete features. It is not an imposed framework, but a system built on existing practices and a strategy developed in the field.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_free_form=”selector { || align-self: center;||}” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#EF7913″ text_font_size=”287px” text_line_height=”0px” header_font_size=”29px” position_origin_a=”top_center” vertical_offset=”30px” horizontal_offset=”3px” z_index=”90″ width=”100%” custom_margin=”||-16px||false|false” scroll_fade_enable=”on” global_colors_info=”{}”]<\/p>\n

\u201c<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”||||||||” text_line_height=”1.6em” text_orientation=”center” custom_margin=”||21px|||” global_colors_info=”{}”]<\/p>\n

\u00ab\u202fWhat I appreciate is the customization, responsiveness, and direct relationship with the ICUBE teams. Software adjustments are always quick. \u00bb<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”||||||||” text_font_size=”17px” text_line_height=”1.8em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Fabrice Th\u00e9oduloz<\/strong>, Maintenance Manager, Migros Valais<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/05\/migros_valais_fabrice_theoduloz.png” title_text=”migros_valais_fabrice_theoduloz” align=”center” _builder_version=”4.23.1″ _module_preset=”default” custom_css_free_form=”selector img {|| object-fit: cover!important;||}” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” module_class=”ds-timeline” _builder_version=”4.21.0″ background_enable_color=”off” custom_padding=”|0px||0px|false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||25px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Implementation<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ module_class=”timeline-item speak-soon even preparation” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”col-date” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ module_class=”col-details” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Speak Description” module_class=”tm-desc” _builder_version=”4.23.1″ text_font=”Open Sans||||||||” link_font=”||||||||” link_text_color=”#00a99d” custom_padding=”||2px|||” global_colors_info=”{}”]FABRICUBE CMMS<\/a> was implemented gradually, in direct collaboration with the field teams. Each region received support in learning how to use the tool, with a particular focus on the clarity of the dashboards and ease of use on mobile devices.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ module_class=”timeline-item speak-soon odd installation” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||1px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”col-date” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ module_class=”col-details” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Speak Description” module_class=”tm-desc” _builder_version=”4.23.1″ text_font=”Open Sans||||||||” link_font=”||||||||” link_text_color=”#00a99d” custom_padding=”||1px|||” global_colors_info=”{}”]<\/p>\n

Dozens of tablets equipped with keyboards were deployed to enable technicians to enter their reports immediately after each intervention. This approach improved data quality and reinforced good field practices.<\/p>\n

Monthly meetings between field technicians were organized to ensure continuity, based on open tickets classified by priority.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ module_class=”timeline-item speak-soon even controle” _builder_version=”4.21.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”col-date” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ module_class=”col-details” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Speak Description” module_class=”tm-desc” _builder_version=”4.21.0″ text_font=”Open Sans||||||||” link_font=”||||||||” link_text_color=”#00a99d” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

The tool has been designed for quick use, without the need to return to a fixed workstation. Filters by type, urgency, or intervention area facilitate day-to-day management, while background work is being carried out to optimize the management of external companies.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ background_enable_color=”off” custom_padding=”|0px||0px|false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” max_width=”829px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding_phone=”||||false|false” custom_padding_last_edited=”off|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Results achieved thanks to FABRICUBE<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FABRICUBE CMMS has enabled Migros Valais to transform its maintenance management without disrupting its field practices. The tool has provided a clear structure while remaining flexible and customizable.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ make_equal=”on” specialty=”on” bg_img_1=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/01\/Tablet-Screen-Mockup-FABRICUBE-tableau-de-bord-1.png” padding_right_1=”0px” padding_left_1=”0px” padding_top_bottom_link_1=”false” padding_left_right_link_1=”false” custom_css_main_1=”min-height: 500px;” _builder_version=”4.23.1″ _module_preset=”default” inner_width=”100%” inner_max_width=”100%” custom_margin=”|||0px|false|false” custom_padding=”|||0px|false|false” da_disable_devices=”off|off|off” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”75%” module_alignment=”left” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2024\/12\/tick.svg” title_text=”tick” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Centralized management of 29 stores<\/strong>: all requests are now tracked on a single platform shared by the various stakeholders.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”75%” module_alignment=”left” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2024\/12\/people.svg” title_text=”people” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Strengthened regional organization<\/strong>: the existing division into three zones now benefits from clearer management and easier coordination.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”75%” module_alignment=”left” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2023\/10\/analyse.svg” title_text=”analyse” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Improved traceability and planning <\/strong>: each intervention is tracked, logged, and can be planned over time, with systematic feedback to requesters.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”75%” module_alignment=”left” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2024\/12\/loop.svg” title_text=”loop” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

A customized tool, tailored to real-world conditions<\/strong>: FABRICUBE CMMS<\/a> was built around internally expressed needs, with an interface and processes adjusted as needed.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” max_width=”75%” module_alignment=”left” custom_margin=”20px||20px||false|false” custom_padding=”0px||0px||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” custom_css_main_element=”display: flex;||align-items: center;||flex-wrap: wrap;||justify-content: center” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”\tdisplay: flex;||flex-direction: column;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;” custom_css_main_element_tablet=”\tdisplay: flex;|| justify-content: flex-start;|| align-items: center;|| gap: 30px;”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/06\/integrated.svg” title_text=”integrated” align_tablet=”right” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.23.1″ _module_preset=”default” module_alignment=”center” min_height=”75px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector {|| flex-shrink: 0;||}” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Integrated tool<\/strong>: FABRICUBE CMMS<\/a> is interfaced with the ERP (SAP) and other customer software. It meets the security standards imposed by the Migros Group.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.23.1″ _module_preset=”default” custom_css_free_form=”selector { || align-self: center;||}” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#EF7913″ text_font_size=”287px” text_line_height=”0px” header_font_size=”29px” position_origin_a=”top_center” vertical_offset=”30px” horizontal_offset=”3px” z_index=”90″ width=”100%” custom_margin=”||-16px||false|false” scroll_fade_enable=”on” global_colors_info=”{}”]<\/p>\n

\u201c<\/p>\n

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\u00ab It wasn\u2019t the tool that dictated our organization, it was the tool that adapted to our field!\u202f\u00bb<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”|600|||||||” text_font_size=”28px” text_line_height=”1.8em” text_orientation=”center” custom_margin=”||-9px||false|false” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Fabrice Th\u00e9oduloz<\/p>\n

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Maintenance Manager, Migros Valais<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.icube-sa.ch\/wp-content\/uploads\/2025\/05\/migros_valais_fabrice_theoduloz_2.png” title_text=”migros_valais_fabrice_theoduloz_2″ align=”center” _builder_version=”4.23.1″ _module_preset=”default” custom_css_free_form=”selector img {|| object-fit: cover!important;||}” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” max_width=”1000px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”42px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”38px” header_2_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Next steps<\/h2>\n

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The implementation of FABRICUBE CMMS<\/a> continues with new ambitions. Migros Valais wants to further enhance the customization of the tool and deepen its integration into the group’s IT ecosystem.<\/p>\n

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